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  • CREDIT CARD PAYMENTS ALSO ACCEPTED FOR DESIGN SERVICES
  • FREE SHIPPING AUSTRALIA WIDE FOR ONLINE STORE PURCHASES

Frequently Asked Questions

FOREWORD

When Matt Tucker Design Studio design and decorate for clients through our design studio, we draw from a multitude of sources to create something special – from here in Perth, across Australia and around the world.

We are based in the most remote state capital in Australia, which is also one of the most under-catered when it comes to choices in interior design, style and design. As interior designers, we offer a point of view with a difference and our unique set of circumstances and love of diversity in design has encouraged us to evolve to offer our clients more. 

In deciding what to add into our online store, we made a conscious effort to showcase furniture and decorator items that enable new design possibilities.  We are committed to bringing you pieces that are not already available everywhere, showing diverse style, proven quality and making more unique pieces available, particularly in the WA market.  

Many of the pieces that we sell are not typically available for sale online.  We offer goods delivered to your door, with short and long lead times and every item well worth the wait.  We offer pieces that are affordable for everyone and pieces that are affordable for some. We have done the hard work for you and curated a collection where quality comes standard. We are proud to present you a diverse selection of furnishings that will enable you to create your own inspired interiors.

 

HOW TO FIND US FAST

You can find Matt Tucker Design Studio fast at www.mtds.com.au

 

PAYMENT METHODS ACCEPTED

Our online store accepts, Mastercard, Visa, Amex and Direct Bank Deposit payments.

Our design studio accepts Mastercard, Visa and Direct Bank Deposit payments. 

Secure mobile payment processing is also available for those undertaking day consultations.

 

CREDIT CARD DETAILS

Our design store utilizes a secure payment gateway to ensure that your credit card details remain secure.  In the event that we manually process a payment over the phone, we do not retain a record of your credit card details.

 

PRICING

We are based in Perth and we ship across Australia. MTDS are committed to bringing product diversity into the Western Australian and greater Australian market. Where possible we operate with our pricing standardised to the Eastern States to remain competitive on a national level. If you live in Perth, our pricing includes delivery to your door within the price – you do not have to pay extra for shipping from the Eastern States as is the case with many online retailers.

 

OUR BRANDS

We only align with quality brands. We work with a range of quality national and international brands in our online store, many of whom don’t typically work with, or work with a select range of online retailers.

As we are interior designers at heart, it is our goal to bring you offerings that will expand your choice and help you design and decorate for a better result.  In doing so we maintain a commitment to ensuring you quality, original alternatives that are not readily available in the WA and the larger national online market.

 

SALES

Matt Tucker Design Studio does not go on sale at any point in the year. Buy with confidence, year-round at our same nationally competitive prices.

 

RANGE OF PRODUCTS ONLINE

Our online store showcases a selection of home furnishings that represent just a small part of some of the varied ranges that we deal with.  Our interior design studio works with a vastly larger product base, much of which we are unable to present to you online.

 

DEPOSITS ON ORDERS

For any order with a lead time longer than 6 weeks, Matt Tucker Design Studio will happy to provide you the option begin your order with a 50% non-refundable deposit.

This offer is conditional upon your agreement to make the remaining balance payment within 5 days of our final payment request even if we are able to supply your order sooner than the specified time. This can occur anywhere from 1 to approximately 3 weeks prior to your receiving your delivery.

Please email us at info@matttuckerdesignstudio.com.au regarding products that you are interested in and we will process your order manually.

 

HELP WITH ONLINE PURCHASES

You can email info@matttuckerdesignstudio.com.au, should you have any queries. Please allow 24 to 48 business hours for a reply.

 

HOURS OF OPERATION

MTDS operates Monday to Friday, 9am to 5pm – WA standard time.  Public holidays excluded.

 

INTERIOR DESIGN SERVICES

MTDS offers a host of interior design service options, from part or full day one on one consultations through to full service curated interior design.  Our design studio works with a vastly larger range of products and options.  These services are in addition to purchases from our online store.

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